Our promise
If a card arrives in worse condition than listed, or you received the wrong card, we'll make it right.
Return window
You have 30 days from delivery to request a return. Contact us at [email protected] with your order number and a photo of the card.
What we accept
- Wrong card, wrong printing, or wrong language: full refund or replacement. We cover return shipping.
- Condition worse than described (see our Condition Guide): full refund or replacement. We cover return shipping.
- Changed your mind: we don't accept returns for a change of mind.
International orders
Orders shipped outside the United States are final sale and can't be returned.
Condition of returned cards
We can't accept cards that show new wear that wasn't there when they shipped, such as new scratches, whitening, bends, or creases. We record the condition and printing of every card before it leaves our shop.
What we can't accept
- Change-of-mind returns.
- Returns on international orders.
- Cards with new wear or damage.
- Cards that don't match the item we sent.
- Sealed product that has been opened.
How refunds work
As soon as your return arrives and we check it, we refund your original payment method right away. Depending on your bank, it can take a few days to show on your statement. Original shipping is refunded when the mistake was ours.
Cancellations
If you need to cancel or change an order, contact us right away at [email protected]. If it hasn't shipped yet, we'll cancel it for a full refund or update it for you. Orders placed before 5:00 PM Eastern ship within one business day.